I have not received my NIPO points: The app should be checked first and afterwards the website needs to be checked www.kantar.com
Why haven’t I received my NIPO points? The app should be checked first and afterwards the website needs to be checked www.kantar.com
Where are my NIPO points? The app should be checked first and afterwards the website needs to be checked www.kantar.com
How can I get my smile points? The app should be checked first and afterwards the website needs to be checked www.kantar.com
If people do not receive their points, what should they do? The app should be checked first and afterwards the website needs to be checked www.kantar.com
What should I do if I don’t get my points? The app should be checked first and afterwards the website needs to be checked www.kantar.com
Who should I contact if I don’t receive my points? The app should be checked first and afterwards the website needs to be checked www.kantar.com
When will my reward be processed? Rewards are typically processed within 5-7 business days after redemption.
Why didn’t I receive my reward? Rewards are processed within 5-7 days. Contact support if it's been longer than that.
How do I redeem my points? Go to the rewards section in your account to view and redeem your points.
How are points calculated? Points are awarded based on survey length and complexity, as specified in each survey invitation.
Why was my reward redemption request denied? Redemption requests may be denied if points were incorrectly earned or if account requirements weren't met.
What should I do if my points balance is incorrect? Contact support with details. We’ll investigate and correct any discrepancies.
How can I reset my password? You can reset your password by clicking "Forgot Password" on the login page.
My account is locked. Accounts lock after multiple failed login attempts. Wait 30 minutes or contact support to unlock it.
How do I update my email address? Go to your profile settings to update your email address.
I can’t log in. Ensure you're using the correct email and password. Clear your cache or try a different browser if needed.
How do I change my password? Go to account settings, and select "Change Password" to set a new password.
Why was my account deactivated? Accounts may be deactivated due to inactivity or policy violations. Contact support to reactivate.
How do I verify my email? Follow the instructions in the verification email we sent after registration.
How can I delete my account? Contact support to request account deletion. All associated data will be permanently deleted within 30 days.
Can I edit my profile information? Yes, you can edit your profile details under the "Account Settings" section.
Can I reactivate my account? Yes, contact support to request reactivation if your account has been deactivated.
How do I update my demographic information? Yes, go to "Profile Settings" to update your demographic details.
How do I opt out of the panel? Go to account settings to opt-out, or contact support if you need further assistance.
Supported Browsers: Chrome, Firefox, Safari are recommended.
Can I use a mobile device to complete surveys? Yes, most surveys are mobile-friendly and can be completed on smartphones or tablets.
Can I use multiple devices to access my account? Yes, you can log in from different devices, but not simultaneously to maintain security.
What are the supported languages? Our surveys are available in English, Spanish, and French.
I didn’t receive a survey invitation. Check your spam or junk folder, and ensure your email preferences are set to receive communications from us.
How often will I receive surveys? Survey invitations are sent based on your profile and availability of relevant surveys.
Can I change my survey responses? Survey responses cannot be modified once submitted, to ensure data accuracy.
How long is this survey? Each survey varies in length; this one should take approximately 10-15 minutes to complete.
Can I pause a survey and continue later? Yes, if you save your progress, you can return later to complete the survey.
Why was my survey disqualified? Disqualifications can occur if your responses don't match the target criteria for that survey.
Why can’t I see my recent survey in my dashboard? Completed surveys are removed from your dashboard but will be added to your account history.
Why are some surveys closed early? Surveys may close early if they reach the required number of respondents or encounter technical issues.
Why do some surveys require qualification questions? Qualification questions ensure you’re eligible to participate in each specific survey.
My survey link isn’t working. Try copying the link directly into your browser. Clear your cache if the issue persists.
What should I do if I’m experiencing a technical error? Try refreshing the page, clearing your browser cache, or using a different browser.
Why does my survey progress reset? Progress may reset if you close the survey window unexpectedly or lose internet connection.
How do I report an error in a survey? Contact support with details of the error, and we’ll work to resolve it promptly.